{"product_id":"10-essentials-for-high-performance-diomidis-h-stamatis-9781439876008","title":"10 Essentials for High Performance Quality in the 21st Century","description":"\u003cp\u003eAs a society, we tend to reward problem solvers, rather than those who prevent problems at their source. In other words, we focus on after-the-fact occurrences \u003cem\u003e(appraisal activities)\u003c\/em\u003e instead of trying to eliminate these occurrences \u003cem\u003e(preventing activities).\u003c\/em\u003e Discussing and evaluating the core requirements of quality efficiency and improvement, \u003cstrong\u003e10 Essentials for High Performance Quality in the 21st Century\u003c\/strong\u003e proposes an approach to help shift the paradigm of quality from appraisal mode to preventing mode. \u003c\/p\u003e\u003cp\u003e\u003c\/p\u003eIdentifying 10 steps readers can follow to optimize the quality of products and improve customer satisfaction, the book explains the rationale behind each of the steps in separate chapters. It addresses specific quality issues in six different sectors of the economy and provides statistics, tables, and figures from various organizations that support the need for a paradigm shift. \u003cp\u003e\u003c\/p\u003eOutlining a systematic process to guide your organization along the path toward improvement, the book covers risk and quality, multicultural management, empowerment, error analysis, team building, advanced quality planning, and quality operating systems. The accompanying downloadable resources provide tips and tools to help you implement all the necessary improvement initiatives under the umbrella of quality.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Diomidis H. Stamatis\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 1439876002\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9781439876008\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Productivity Press\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 12\/20\/2011\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 360\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Hardcover\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 1.41lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 9.30h x 6.10w x 0.90d","brand":"Diomidis H. Stamatis","offers":[{"title":"Hardcover","offer_id":48088277680383,"sku":"9781439876008","price":101.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_382496c1-fa06-47f5-9c1d-6ba4e378f027.jpg?v=1769104017","url":"https:\/\/www.whiterainbookhouse.com\/products\/10-essentials-for-high-performance-diomidis-h-stamatis-9781439876008","provider":"WR Book House","version":"1.0","type":"link"}