{"product_id":"100-ways-to-annoy-your-peter-venison-9781913568863","title":"100 Ways To Annoy Your Guests","description":"\u003cp\u003ePeter Venison's best-selling book \u003cstrong\u003e100 Tips for Hoteliers\u003c\/strong\u003e offered advice on how to manage. \u003c\/p\u003e\u003cp\u003e\u003cbr\u003e\u003c\/p\u003e\u003cp\u003eIn this follow-up publication, Venison looks at the hotel business from the guest's point of view and suggests that his is the only way to analyse success or failure in the hospitality industry. \u003c\/p\u003e\u003cp\u003e\u003cbr\u003e\u003c\/p\u003e\u003cp\u003eHe explains that guest satisfaction is not the opposite of guest dissatisfaction: it is so much more. Venison draws on his extensive world travel to over 100 countries, to cite myriad examples of how \u003cem\u003enot\u003c\/em\u003e to please your guests. \u003c\/p\u003e\u003cp\u003e\u003cbr\u003e\u003c\/p\u003e\u003cp\u003eEvery hotel manager, hotel student, and hospitality lecturer, could benefit from reading this little book, and every hotel guest could benefit from them having done so.\u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Peter Venison\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 1913568865\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9781913568863\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Clink Street Publishing\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 02\/18\/2021\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 132\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.33lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 8.00h x 5.00w x 0.31d","brand":"Peter Venison","offers":[{"title":"Paperback","offer_id":43982593851647,"sku":"9781913568863","price":9.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_6d1eae5c-b42e-4d70-8598-4a1d85adbb57.jpg?v=1683262034","url":"https:\/\/www.whiterainbookhouse.com\/products\/100-ways-to-annoy-your-peter-venison-9781913568863","provider":"WR Book House","version":"1.0","type":"link"}