{"product_id":"101-activities-for-delivering-knock-ann-thomas-9780814414446","title":"101 Activities for Delivering Knock Your Socks Off Service","description":"\u003cp\u003e\u003cstrong\u003eThe latest addition to the bestselling Knock Your Socks Off Service series, this book provides you with the practical tools and cost-effective training required to meet their customers' needs.\u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003eToday's customers are demanding service that is faster, better, and more personalized than ever before. How can organizations ensure that they are prepared to meet that challenge? Written in the same accessible and humorous style that made \u003cem\u003eDelivering Knock Your Socks Off Service\u003c\/em\u003e so popular, this companion guide takes the unique position of seeing things from the customer's perspective--providing a collection of fun, fast, and enlightening exercises to teach customer service managers and employees valuable ways to help their organizations provide top-notch service.\u003c\/p\u003e\u003cp\u003eIn \u003cem\u003e101 Activities for Delivering Knock Your Socks Off Service\u003c\/em\u003e, you'll discover how to create an action plan for improvement, reviewing topics such as: \u003c\/p\u003e\u003cul\u003e\n\u003cli\u003ehow to say no, \u003c\/li\u003e\n\u003cli\u003eempathy vs. sympathy, \u003c\/li\u003e\n\u003cli\u003eservice recovery, \u003c\/li\u003e\n\u003cli\u003elistening, \u003c\/li\u003e\n\u003cli\u003eemail and telephone skills, \u003c\/li\u003e\n\u003cli\u003ecustomers from hell, \u003c\/li\u003e\n\u003cli\u003ewinning words and soothing phrases, \u003c\/li\u003e\n\u003cli\u003eand anticipating customer needs.\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003eThis invaluable resource also gives you information on building reliability, customer feedback, keeping a stress log, and more. These simple but effective activities take only minutes, but deliver truly powerful, lasting results.\u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Ann Thomas, Jill Applegate\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 0814414443\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9780814414446\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Amacom\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 06\/01\/2009\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 384\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 1.70lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 9.16h x 7.36w x 0.91d","brand":"Ann Thomas","offers":[{"title":"Paperback","offer_id":43992489787647,"sku":"9780814414446","price":36.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_0f532e9a-3678-49cd-b81a-ebc9c96c7633.jpg?v=1683319223","url":"https:\/\/www.whiterainbookhouse.com\/products\/101-activities-for-delivering-knock-ann-thomas-9780814414446","provider":"WR Book House","version":"1.0","type":"link"}