{"product_id":"5-steps-to-a-5-katie-mares-9798993240701","title":"5 Steps to a 5 Star Experience","description":"\u003cp\u003eWhen was the last time you felt truly seen as a customer? Not just helped or heard, but cared for in a way that left you feeling better than when you arrived? That is the power of a five-star experience.\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eIn \u003cem\u003e5 Steps to a Five-Star Experience\u003c\/em\u003e(TM), customer experience expert Katie Mares reveals the simple, repeatable actions that transform ordinary service into unforgettable moments. Drawing on years of real-world practice with global brands, she shows you how to: \u003c\/p\u003e\u003cul\u003e\n\u003cli\u003eChoose words and tone that build trust and connection.\u003c\/li\u003e\n\u003cli\u003eUse names with intention to create instant belonging.\u003c\/li\u003e\n\u003cli\u003eShow genuine interest in each customer as a person.\u003c\/li\u003e\n\u003cli\u003eAnticipate needs and deliver a thoughtful +1.\u003c\/li\u003e\n\u003cli\u003eTurn mistakes into hero moments that deepen loyalty.\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003ePacked with stories from Ritz-Carlton, Disney, Starbucks, and real frontlines of business, this book is a practical playbook for leaders and teams who want to rise above \"fine\" and start winning on experience.\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eBecause products can be copied and prices can be matched, but how you make people feel is what sets you apart.\u003c\/p\u003e\u003cp\u003eIf you are ready to stop competing on transactions and start creating loyalty, \u003cem\u003e5 Steps to a Five-Star Experience\u003c\/em\u003e(TM) is your guide.\u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Katie Mares\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9798993240701\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Mares Publishing\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 11\/01\/2025\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 96\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.20lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 7.00h x 5.00w x 0.20d","brand":"Katie Mares","offers":[{"title":"Paperback","offer_id":48217987383551,"sku":"9798993240701","price":16.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_a8e3aecb-ae90-40bf-9084-afe80e36f9f7.jpg?v=1772000699","url":"https:\/\/www.whiterainbookhouse.com\/products\/5-steps-to-a-5-katie-mares-9798993240701","provider":"WR Book House","version":"1.0","type":"link"}