{"product_id":"5-steps-to-customer-centricity-koert-breebaart-9781105253973","title":"5 Steps to Customer Centricity","description":"Companies are no longer in the business of selling products and services - they are selling experiences. Most decision makers in medium and large size companies however are far removed from their customers. In The 5 Stepping Stones to Customer Centricity, award-winning Customer Experience professional Koert Breebaart takes us through a unique framework for enterprises to realize customer value in a limited timeframe. The book provides us, the Customer Champions, with a balanced understanding of the most important aspects of Customer Experience Management, a practical guide to set companywide customer targets and examples, illustrations and war stories from different industries on how the concepts are applied.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Koert Breebaart\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 110525397X\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9781105253973\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Lulu.com\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 11\/16\/2011\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 198\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.53lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 8.27h x 5.83w x 0.42d","brand":"Koert Breebaart","offers":[{"title":"Paperback","offer_id":48441733939455,"sku":"9781105253973","price":16.98,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_6bfe3d78-d016-46d6-b8a9-dda5f6fd0dc7.jpg?v=1777192622","url":"https:\/\/www.whiterainbookhouse.com\/products\/5-steps-to-customer-centricity-koert-breebaart-9781105253973","provider":"WR Book House","version":"1.0","type":"link"}