{"product_id":"a-career-in-customer-service-jeff-mapua-9781477778869","title":"A Career in Customer Service and Tech Support","description":"This resource provides information for tech-savvy readers about the ins-and-outs of customer service and technical support, including education requirements, job duties and skills, and how to get started in these fields. This practical guide reveals the best educational and experiential paths to a career and emphasizes the importance of professional networking. It also delves into the statistics most relevant to job-seekers in these fields, examining what the career market looks like long-term and what job-seekers must do to land the career that they want.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Jeff Mapua\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 1477778861\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9781477778869\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Rosen Young Adult\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 12\/30\/2014\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 80\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Library Binding\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.75lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 9.10h x 6.50w x 0.40d","brand":"Jeff Mapua","offers":[{"title":"Library Binding","offer_id":48453683642623,"sku":"9781477778869","price":37.47,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_8599a142-c398-42df-bc65-bf5779da45b9.jpg?v=1777301642","url":"https:\/\/www.whiterainbookhouse.com\/products\/a-career-in-customer-service-jeff-mapua-9781477778869","provider":"WR Book House","version":"1.0","type":"link"}