{"product_id":"a-complaint-is-a-gift-janelle-barlow-9781523002979","title":"A Complaint Is a Gift Workbook: 101 Activities, Exercises, and Tools to Learn from Critical Feedback and Recover Customer Loyalty","description":"\u003cb\u003eBased on the bestselling \u003ci\u003eA Complaint Is a Gift\u003c\/i\u003e (over 275,000 copies sold), this accompanying workbook offers actionable tools that help individuals and organizations transform even the most extreme complaints into gifts that drive their business forward.\u003c\/b\u003e \u003cp\u003e\u003c\/p\u003e\u003ci\u003eA Complaint Is a Gift\u003c\/i\u003e introduced the revolutionary notion that customer complaints are not annoyances to be dodged, denied, or buried but are instead valuable pieces of feedback--not to mention your best bargain in market research. Complaints provide a feedback mechanism that can help organizations rapidly and inexpensively strengthen products, service style, and market focus. Most importantly, complaints that are well received create customer loyalty. \u003cp\u003e\u003c\/p\u003eBuilt to be interactive and immersive, the workbook teaches a set of practices, approaches, and tools that anyone can use to navigate fraught customer-facing interactions. It allows readers to practice Janelle Barlow's updated, more efficient three-step formula and enables employees to handle complaints with increased emotional resilience rather than taking them as personal attacks. \u003cp\u003e\u003c\/p\u003e\u003ci\u003eA Complaint Is a Gift Workbook\u003c\/i\u003e is packed with the necessary tools to view and treat complaints as a source of innovative ideas that can transform your business.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Janelle Barlow, Victoria Holtz\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 1523002972\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9781523002979\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Berrett-Koehler Publishers\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 11\/08\/2022\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 256\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.80lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 8.90h x 5.90w x 0.80d","brand":"Janelle Barlow","offers":[{"title":"Paperback","offer_id":44071577420031,"sku":"9781523002979","price":22.95,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_1dee6282-9b79-4dc4-8b5e-5a86fcb9cbc3.jpg?v=1685436933","url":"https:\/\/www.whiterainbookhouse.com\/products\/a-complaint-is-a-gift-janelle-barlow-9781523002979","provider":"WR Book House","version":"1.0","type":"link"}