{"product_id":"a-flight-attendants-full-disclosure-jim-cathcart-9780999330401","title":"A Flight Attendant's Full Disclosure: How to Manage Customer Service Breakdowns","description":"Customers Aren't Always Right... You Need to Make Them Right  Anyone in business needs to successfully resolve customer-service breakdowns and leave customers with smiles on their faces. Customer service expert and retired flight attendant Becky Woodbridge says, \"...in the spirit of full disclosure, I have seen my share of cabin pressure over the years. Strange things tend to happen when you're hurtling through thin air at six-hundred mph in an enclosed tube. Restlessness sets in. Emotions begin to fray. Patience wears thin. Tempers flare.\" Becky offers solid solutions to everything from identifying and dealing with moods, to practicing being non-judgmental, to diffusing severe belligerence.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Jim Cathcart, Becky Woodbridge\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 0999330403\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9780999330401\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Woodbridge Press Publishing Company\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 01\/04\/2018\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 114\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.31lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 8.50h x 5.51w x 0.24d","brand":"Jim Cathcart","offers":[{"title":"Paperback","offer_id":44919679942911,"sku":"9780999330401","price":13.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_201f57d0-0c8b-4e9d-907a-d8fa2c8e1b42.jpg?v=1710359159","url":"https:\/\/www.whiterainbookhouse.com\/products\/a-flight-attendants-full-disclosure-jim-cathcart-9780999330401","provider":"WR Book House","version":"1.0","type":"link"}