{"product_id":"a-new-approach-to-resilient-yoshinori-hara-9789811916649","title":"A New Approach to Resilient Hospitality Management: Lessons and Insights from Kyoto, Japan","description":"\u003cp\u003ePreface\u003c\/p\u003e \u003cp\u003eList of Figures and Tables\u003c\/p\u003e \u003cp\u003eList of abbreviations and technical terms\u003c\/p\u003e \u003cp\u003eAcknowledgement\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 1 Understanding the Philosophy of Japanese Hospitality\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e1.1 Background\u003c\/p\u003e \u003cp\u003e1.2 The Japanese Sense of Beauty - A Process from Imperfection to Perfection\u003c\/p\u003e \u003cp\u003e1.2.1 The origins of the Japanese sense of beauty\u003c\/p\u003e \u003cp\u003e1.2.2 Elements that characterize Japanese values of beauty\u003c\/p\u003e \u003cp\u003e1.2.3 Asymmetry\u003c\/p\u003e \u003cp\u003e1.2.4 Simplicity\u003c\/p\u003e \u003cp\u003e1.2.5 Making use of \"Ma\"(space)\u003c\/p\u003e \u003cp\u003e1.2.6 Respect for the passage of time\u003c\/p\u003e \u003cp\u003e1.3 Authentic Borderline - What should change and what should not change\u003c\/p\u003e 1.4 Japanese Hospitality \"Omotenashi\" - Its Origin, History, Philosophy and Expression\u003cp\u003e\u003c\/p\u003e \u003cp\u003e1.4.1 Origin and History of Japanese Hospitality \"Omotenashi\"\u003c\/p\u003e \u003cp\u003e1.4.2 The Concept of Hospitality and Its Expression\u003c\/p\u003e 1.5 Sustainability of \"Ikebana\" - A Japanese Traditional Culture Epitomizing Japanese Hospitality\u003cp\u003e\u003c\/p\u003e \u003cp\u003e1.5.1 Japanese sense of beauty derived from harmony with nature\u003c\/p\u003e \u003cp\u003e1.5.2 Long-term trustworthy relationships with local communities\u003c\/p\u003e \u003cp\u003e1.5.3 Regional characteristics of Kyoto\u003c\/p\u003e \u003cp\u003e1.5.4 The hospitality mind\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 2 Structural Mechanism for Resilience in the Management of Intangible Assets\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e2.1 Dynamic Balancing Against Crisis, Disaster, and Environmental Change\u003c\/p\u003e \u003cp\u003e2.1.1 Dynamic balancing in sustainable activities\u003c\/p\u003e 2.2 Assemblance of Shinise - One of the Highest Density Regions of \"Shops of Long Standing\" in the World\u003cp\u003e\u003c\/p\u003e \u003cp\u003e2.2.1 What is a long-standing company in Japan?\u003c\/p\u003e \u003cp\u003e2.2.2 \"Shinise\" located in Kyoto and Osaka \u003c\/p\u003e 2.3 Juxtaposition - A Resilient Structure for Sustainability \u003cp\u003e\u003c\/p\u003e \u003cp\u003e2.4 Metamodel - A Mechanism for Adapting Environmental Change\u003c\/p\u003e \u003cp\u003e2.4.1 Kata (model) and metamodel (model for model)\u003c\/p\u003e \u003cp\u003e2.4.2 Shu - Ha - Ri\u003c\/p\u003e \u003cp\u003e2.4.3 The case of ikebana\u003c\/p\u003e \u003cp\u003e2.4.4 Relation to the authentic borderline \u003c\/p\u003e \u003cp\u003e2.5 Brand Development through Storytelling\u003c\/p\u003e \u003cp\u003e2.6 Long-term Trustworthy Relationship Among Multi-stakeholders\u003c\/p\u003e \u003cp\u003e2.6.1 Stakeholder theory and the history of Sanpo-yoshi\u003c\/p\u003e \u003cp\u003e2.6.2 How to build long-term relationships with customers\u003c\/p\u003e \u003cp\u003e2.6.2.1 Customer experience based on core competencies\u003c\/p\u003e \u003cp\u003e2.6.2.2 Implementation of effective engagement strategies \u003c\/p\u003e \u003cp\u003e2.6.2.3 Customer Empathy\u003c\/p\u003e \u003cp\u003e2.6.3 Leadership with a Hospitality Mindset\u003c\/p\u003e \u003cp\u003e2.7 Case: Hiiragiya - A Traditional Ryokan (Japanese-style Inn) in Kyoto\u003c\/p\u003e \u003cp\u003e2.7.1 History of Hiiragiya\u003c\/p\u003e \u003cp\u003e2.7.2 The Hiiragiya's sense of beauty and hospitality\u003c\/p\u003e \u003cp\u003e2.7.3 Hiiragiya's resilient hospitality management\u003c\/p\u003e \u003cp\u003e2.7.4 Hiiragiya after the pandemic \u003c\/p\u003e \u003cp\u003e2.8 Case: Hosoo - More than Fabric and Textile\u003c\/p\u003e \u003cp\u003e2.9 Case: Eirakuya - A Deign Innovation for Tenugui (Plain Weave Cotton Cloth)\u003c\/p\u003e \u003cp\u003e2.9.1 The history of Eirakuya\u003c\/p\u003e \u003cp\u003e2.9.2 Crisis of Eirakuya's survival\u003c\/p\u003e \u003cp\u003e2.9.3 Ihee Hosotsuji, the 14th successor\u003c\/p\u003e \u003cp\u003e2.9.4 Addressing the current crisis facing Eirakuya\u003c\/p\u003e \u003cp\u003e2.9.5 Eirakuya's resilient hospitality management\u003c\/p\u003e \u003cp\u003e2.10 Case: Sasaki Shuzo - The Only Long-established Sake Brewer in Downtown Kyoto\u003c\/p\u003e \u003cp\u003e2.10.1 History of Sasaki Shuzo\u003c\/p\u003e \u003cp\u003e2.10.2 Resilient hospitality management at Sasaki Shuzo\u003c\/p\u003e \u003cp\u003e2.10.3 Responding to a post-pandemic and investing in the future\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 3 Sustainable Society following the Advancement of Technology\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e3.1 Issues on Sustainability and Scalability\u003c\/p\u003e \u003cp\u003e3.1.1 Hospitality and Omotenashi revisited\u003c\/p\u003e \u003cp\u003e3.1.2 Sustainability and scalability\u003c\/p\u003e \u003cp\u003e3.1.3 Popularization of high-quality services\u003c\/p\u003e \u003cp\u003e3.2 Symbiosis and Mutualism\u003c\/p\u003e \u003cp\u003e3.2.1 Symbiosis in business\u003c\/p\u003e \u003cp\u003e3.2.2 The four models of symbiotic relationship in business\u003c\/p\u003e \u003cp\u003e3.2.2.1 Shared value = A symbiotic relationship between society and business\u003c\/p\u003e 3.2.2.2 Platform\/standard-based = Interdependence of platform owner, partners, an\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Yoshinori Hara, Senko Ikenobo, Spring H. Han\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 9811916640\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9789811916649\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Springer\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 04\/27\/2022\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 134\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Hardcover\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.88lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 9.21h x 6.14w x 0.44d","brand":"Yoshinori Hara","offers":[{"title":"Hardcover","offer_id":44079703359743,"sku":"9789811916649","price":119.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_47b91e68-78d3-46ab-ac05-9e2fb1534e51.jpg?v=1685482654","url":"https:\/\/www.whiterainbookhouse.com\/products\/a-new-approach-to-resilient-yoshinori-hara-9789811916649","provider":"WR Book House","version":"1.0","type":"link"}