{"product_id":"a-piece-of-the-pie-joseph-w-carvin-9780976818373","title":"A Piece of the Pie: The Story of Customer Service at Publix","description":"\u003cp\u003ePublix Super Markets has been the top-ranked supermarket on Fortune Magazine's list of most admired companies, the highest-ranked retailer in the nation according to the American Customer Satisfaction Index, in Fortune Magazine's \"Hall of Fame\" as one of America's best places to work, and named America's favorite supermarket by a national consumer magazine. The company's customers and admirers have long wanted to know Publix's recipe for premier customer service. With the help of Publix's customers and associates, whose own stories are woven throuighout, this book explains what that service is and how the company's associates make it happen.. \u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Joseph W. Carvin\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 097681837X\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9780976818373\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Nothing in Common Books\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 01\/18\/2018\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 184\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.61lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 9.00h x 6.00w x 0.42d","brand":"Joseph W. Carvin","offers":[{"title":"Paperback","offer_id":44049557356799,"sku":"9780976818373","price":11.95,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_bdb0815e-334d-42d2-bcb8-92352dabe0b6.jpg?v=1685002191","url":"https:\/\/www.whiterainbookhouse.com\/products\/a-piece-of-the-pie-joseph-w-carvin-9780976818373","provider":"WR Book House","version":"1.0","type":"link"}