{"product_id":"a-practical-guide-to-call-andrew-waite-9781578200948","title":"A Practical Guide to Call Center Technology: Select the Right Systems for Total Customer Satisfaction","description":"Get the most out of ACDs (automatic call distributors) and other complex systems in order to boost customer satisfaction and increase sales Includes three ready to use RFPs (request for proposals) for buying an ACD, computer telephony system, or recording\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Andrew Waite\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 1578200946\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9781578200948\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e CRC Press\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 01\/02\/2002\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 504\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 1.46lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 9.07h x 6.00w x 1.14d","brand":"Andrew Waite","offers":[{"title":"Paperback","offer_id":44124894855423,"sku":"9781578200948","price":56.95,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_e0c9981e-0dc3-4b9f-ba5c-c225a1e33cd1.jpg?v=1687439446","url":"https:\/\/www.whiterainbookhouse.com\/products\/a-practical-guide-to-call-andrew-waite-9781578200948","provider":"WR Book House","version":"1.0","type":"link"}