{"product_id":"above-the-line-michael-henderson-9780730312505","title":"Above the Line: How to Create a Company Culture That Engages Employees, Delights Customers and Delivers Results","description":"\u003cb\u003ePosition your organisation's culture to attain new heights\u003c\/b\u003e \u003cp\u003e\u003ci\u003eAbove the Line: How to Create a Company Culture that Engages Employees, Delights Customers and Delivers Results\u003c\/i\u003e offers all leaders a handbook for leveraging an organisation's culture to engage staff, increase customer satisfaction and streamline business performance. A groundbreaking work, this book reveals what it takes to achieve optimum results from your organisational culture without employing the use of external consultants. This organic, in-house approach to company culture transformation saves both time and money. Step-by-step, author Michael Henderson illustrates how to create a culture in which employees and leaders delight those outside the company--customers, shareholder, employees' families, suppliers and the board of directors--and anyone else who may benefit from an association with the organisation.\u003c\/p\u003e \u003cp\u003eThe book's proven models and ideas have been tried and tested with a broad range of of high-profile international companies. Expert author, Michael Henderson, a.k.a. The Corporate Anthropologist, has more than 30 years' experience, and a proven track record of working and consulting with organisations to enhance their workplace cultures.\u003c\/p\u003e \u003cul\u003e \u003cli\u003eReveals how to create an organisational culture that achieves desired results\u003c\/li\u003e \u003cli\u003ePuts the cultural transformation process in the hands of the people directly effected\u003c\/li\u003e \u003cli\u003eSmashes some of the established and costly myths about culture and how to work with culture\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003eThis important resource is written for leaders, managers and supervisors at all levels and across industries.\u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Michael Henderson\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 073031250X\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9780730312505\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Wiley\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 09\/15\/2014\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 288\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.90lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 8.90h x 5.90w x 0.60d","brand":"Michael Henderson","offers":[{"title":"Paperback","offer_id":45482094657791,"sku":"9780730312505","price":26.95,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_0def7acd-2e0f-444a-a8f7-41a06eb0374d.jpg?v=1715988567","url":"https:\/\/www.whiterainbookhouse.com\/products\/above-the-line-michael-henderson-9780730312505","provider":"WR Book House","version":"1.0","type":"link"}