{"product_id":"accounts-excuses-and-apologies-william-l-benoit-9780791421864","title":"Accounts, Excuses, and Apologies: A Theory of Image Restoration Strategies","description":"Because responding to complaints is such an important part of human relations, this type of discourse has been studied in various disciplines. However, these studies tend to take a narrow focus. For example, some scholars study apologies and excuses in everyday talk. Others look at public apologies in speeches. Accounts, Excuses, and Apologies integrates and extends existing work on this concept into a general theory. The resulting theory of image restoration is then tested through application to several instances of defensive discourse.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e William L. Benoit\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 0791421864\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9780791421864\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e State University of New York Press\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 12\/05\/1994\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 208\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.72lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 9.20h x 6.04w x 0.53d","brand":"William L. Benoit","offers":[{"title":"Paperback","offer_id":43926074786047,"sku":"9780791421864","price":34.95,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/products\/img_f1a50543-f609-46e1-92b7-8d1359c5ee1d.jpg?v=1681081054","url":"https:\/\/www.whiterainbookhouse.com\/products\/accounts-excuses-and-apologies-william-l-benoit-9780791421864","provider":"WR Book House","version":"1.0","type":"link"}