{"product_id":"active-operations-management-neil-bentley-9781788602310","title":"Active Operations Management: The Playbook for Service Operations in the Agile Age","description":"\u003cp\u003ePracticed by tens of thousands of people across more than 40 countries, \u003cb\u003eActive Operations Management\u003c\/b\u003e (AOM) is one of the most successful methods for managing performance in service operations. Now the people who developed the method tell you exactly how you can do it for yourself.\u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Neil Bentley, Richard Jeffery\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 1788602315\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9781788602310\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Practical Inspiration Publishing\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 01\/19\/2021\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 256\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.90lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 9.20h x 6.10w x 0.80d","brand":"Neil Bentley","offers":[{"title":"Paperback","offer_id":43943657472255,"sku":"9781788602310","price":19.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/products\/img_ea06b374-ac88-48b5-8f29-bad087929374.jpg?v=1681499325","url":"https:\/\/www.whiterainbookhouse.com\/products\/active-operations-management-neil-bentley-9781788602310","provider":"WR Book House","version":"1.0","type":"link"}