{"product_id":"admit-it-craig-s-galati-9780595373659","title":"Admit It!: 21 Things You Already Know But Apparently Have Forgotten Regarding Client Service","description":"When did delivering mediocre client service become acceptable? It didn't! Then why do so many professional service firms fail to deliver excellent client service? Craig gives you 21 reminders that will make your clients say \"wow!\"\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Craig S. Galati\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 0595373658\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9780595373659\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e iUniverse\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 10\/25\/2005\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 56\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.15lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 8.00h x 5.00w x 0.13d","brand":"Craig S. Galati","offers":[{"title":"Paperback","offer_id":48443561705727,"sku":"9780595373659","price":9.95,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_4ec0ffc0-cdb9-4513-8518-4292ef73e425.jpg?v=1777206303","url":"https:\/\/www.whiterainbookhouse.com\/products\/admit-it-craig-s-galati-9780595373659","provider":"WR Book House","version":"1.0","type":"link"}