{"product_id":"adv-ser-mar-man-v-teresa-a-swartz-9780762300099","title":"Adv Ser Mar Man V 5","description":"This series is dedicated to topics such as service quality, internal marketing, service design, human resources practices and service systems, using theoretical research and the results of empirical studies. This volume concentrates on the effect on information technology on services performance, service quality, new service development, brand loyalty, and fair service. It also covers the relational aspects of services management such as the customer contact, customer-supplier relationships, and the social aspect of customer service loyalty.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Teresa A. Swartz\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 0762300094\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9780762300099\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Jai Press Inc.\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 05\/14\/1996\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 388\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Hardcover\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 1.58lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 9.21h x 6.14w x 0.88d","brand":"Teresa A. Swartz","offers":[{"title":"Hardcover","offer_id":48065107132671,"sku":"9780762300099","price":150.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_e724307d-3bd3-4cc0-bc52-0ee58edb95e7.jpg?v=1768673034","url":"https:\/\/www.whiterainbookhouse.com\/products\/adv-ser-mar-man-v-teresa-a-swartz-9780762300099","provider":"WR Book House","version":"1.0","type":"link"}