{"product_id":"advances-in-services-marketing-and-teresa-a-swartz-9781559388559","title":"Advances in Services Marketing and Management","description":"This title is part of a series which offers an interdisciplinary approach to the latest research and practice in services. Topics discussed in this title include the calculus of service quality and customer satisfaction and environmental and positional antecedents of management commitment to service quality.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Teresa A. Swartz\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 1559388552\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9781559388559\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Jai Press Inc.\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 08\/25\/1995\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 380\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Hardcover\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 1.56lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 9.21h x 6.14w x 0.88d","brand":"Teresa A. Swartz","offers":[{"title":"Hardcover","offer_id":48436864712959,"sku":"9781559388559","price":134.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_baa5a24d-fce9-4602-a675-388bed0b8975.jpg?v=1777158285","url":"https:\/\/www.whiterainbookhouse.com\/products\/advances-in-services-marketing-and-teresa-a-swartz-9781559388559","provider":"WR Book House","version":"1.0","type":"link"}