{"product_id":"advances-in-the-human-side-james-c-spohrer-9780367381110","title":"Advances in the Human Side of Service Engineering","description":"\u003cp\u003eIf there is any one element to the engineering of service systems that is unique, it is the extent to which the suitability of the system for human use, human service, and excellent human experience has been and must always be considered. An exploration of this emerging area of research and practice, \u003cb\u003eAdvances in the Human Side of Service Engineering\u003c\/b\u003e covers a broad spectrum of ergonomics and human factors issues highlighting the design of contemporary manufacturing systems. \u003c\/p\u003e\u003cp\u003eTopics include: \u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cul\u003e \u003cp\u003e\u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003e \u003cli\u003eAdoption of health information technology (HIT)\u003c\/li\u003e \u003cp\u003e\u003c\/p\u003e\n\u003cli\u003eAging society: the impact of age on traditional service system constructs \u003c\/li\u003e \u003cp\u003e\u003c\/p\u003e\n\u003cli\u003eAnthropology in service science \u003c\/li\u003e \u003cp\u003e\u003c\/p\u003e\n\u003cli\u003eApplying service design techniques to healthcare \u003c\/li\u003e \u003cp\u003e\u003c\/p\u003e\n\u003cli\u003eCo-creating value \u003c\/li\u003e \u003cp\u003e\u003c\/p\u003e\n\u003cli\u003eCognitive systems modeling of service systems \u003c\/li\u003e \u003cp\u003e\u003c\/p\u003e\n\u003cli\u003eContext-related service: the human aspect of service systems\u003c\/li\u003e \u003cp\u003e\u003c\/p\u003e\n\u003cli\u003eDesigning services for underserved populations\u003c\/li\u003e \u003cp\u003e\u003c\/p\u003e\n\u003cli\u003eEthics dividend in services: how it may be cultivated, grown, and measured\u003c\/li\u003e \u003cp\u003e\u003c\/p\u003e\n\u003cli\u003eGovernance of service systems \u003c\/li\u003e \u003cp\u003e\u003c\/p\u003e\n\u003cli\u003eHuman aspects of change when applying Lean Six Sigma methods and tools\u003c\/li\u003e \u003cp\u003e\u003c\/p\u003e\n\u003cli\u003eHuman side of service dominant logic in B2B settings\u003c\/li\u003e \u003cp\u003e\u003c\/p\u003e\n\u003cli\u003eHuman-computer interaction and HF in software technologies\u003c\/li\u003e \u003cp\u003e\u003c\/p\u003e\n\u003cli\u003eService network configuration impacts on customer experience \u003c\/li\u003e \u003cp\u003e\u003c\/p\u003e\n\u003cli\u003eSimulating employees and customers in service systems \u003c\/li\u003e \u003cp\u003e\u003c\/p\u003e\n\u003cli\u003eSystems design and the customer experience\u003c\/li\u003e \u003cp\u003e\u003c\/p\u003e\n\u003cli\u003eUsability and human side of electronic financial services \u003c\/li\u003e \u003cp\u003e\u003c\/p\u003e \u003c\/ul\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eThe book also discusses issues that arise in shop floor and office environments in the quest for manufacturing agility, i.e. enhancement and integration of human skills with hardware performance for improved market competitiveness, management of change, product and process quality, and human-system reliability. It provides a foundation upon which researchers and practitioners can contri\u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e James C. Spohrer\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 0367381117\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9780367381110\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e CRC Press\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 10\/23\/2019\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 490\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback","brand":"James C. Spohrer","offers":[{"title":"Paperback","offer_id":48447719571711,"sku":"9780367381110","price":94.99,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_a96ed293-c37e-4b31-8264-da799dbc3aea.jpg?v=1777234348","url":"https:\/\/www.whiterainbookhouse.com\/products\/advances-in-the-human-side-james-c-spohrer-9780367381110","provider":"WR Book House","version":"1.0","type":"link"}