{"product_id":"after-sales-excellence-nigel-woodall-9781637428887","title":"After-Sales Excellence: Driving Improvement, Customer Satisfaction, and Growth","description":"\u003cp\u003e\u003cb\u003eFix what's broken. Elevate what works. Lead with service excellence.\u003c\/b\u003e\u003c\/p\u003e\u003cp\u003e\u003ci\u003eAftersales Excellence: Driving Improvement, Customer Satisfaction, and Growth\u003c\/i\u003e is the essential guide for anyone seeking to improve performance, strengthen relationships, and unlock growth - whether in the aftermarket or beyond.\u003c\/p\u003e\u003cp\u003eWith over 45 years of global experience as an employee, senior leader, and consultant, Nigel Woodall delivers a practical, no-nonsense roadmap for business improvement. Rooted in the often-overlooked after-sales sector - spanning manufacturers, distributors, maintainers, and more - the book reveals the proven strategies top performers rely on to attract, retain, and grow high-value customers.\u003c\/p\u003e\u003cp\u003eBut this isn't just a book for aftermarket professionals. Its lessons apply across industries, because customers aren't only buyers - they're investors, suppliers, employees, and owners. And service isn't just what happens at the front line - it's shaped by leadership, systems, and internal culture.\u003c\/p\u003e\u003cp\u003eClear, accessible, and packed with case studies, strategies, and actionable insights you can apply immediately, \u003ci\u003eAftersales Excellence\u003c\/i\u003e is like having a consultant on call - helping entrepreneurs, leaders, and professionals transform performance, boost customer satisfaction, and stay ahead in today's competitive, service-driven landscape.\u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Nigel Woodall\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 163742888X\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9781637428887\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Business Expert Press\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 10\/10\/2025\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 232\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.70lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 9.00h x 6.00w x 0.49d","brand":"Nigel Woodall","offers":[{"title":"Paperback","offer_id":47425685389567,"sku":"9781637428887","price":34.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_2d5da5a4-d7dc-4d1e-a4fc-42adcee9ed4b.jpg?v=1761540921","url":"https:\/\/www.whiterainbookhouse.com\/products\/after-sales-excellence-nigel-woodall-9781637428887","provider":"WR Book House","version":"1.0","type":"link"}