{"product_id":"always-on-jayashankar-lingaiah-9798895448236","title":"Always On: Seamless Support Around the Clock","description":"\u003cp\u003eA handy guide for IT Service Desk Analysts, Managers, and infra leaders who are part of IT support service. This book contains building blocks, and detailed steps to build and manage a strong service desk team for exceptional customer service. Emphasis on continuous learning through regular training, knowledge sharing, and focusing on motivation and well-being of the employees with real-time scenarios on various processes.\u003c\/p\u003e\u003cp\u003eSalient Features: \u003c\/p\u003e\u003cp\u003eService Desk Fundamentals\u003c\/p\u003e\u003cp\u003eProcesses (Incident Management, Problem Management, Access Management and Request fulfillment)\u003c\/p\u003e\u003cp\u003eService Desk Metrics and KPIs\u003c\/p\u003e\u003cp\u003eSetting Up and Managing the service desk team\u003c\/p\u003e\u003cp\u003eProcesses and best practices\u003c\/p\u003e\u003cp\u003eContinuous Improvement and Learning\u003c\/p\u003e\u003cp\u003eChallenges and effective management\u003c\/p\u003e\u003cp\u003eCase studies\u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Jayashankar Lingaiah\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9798895448236\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Notion Press\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 12\/19\/2024\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 228\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.75lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 9.00h x 6.00w x 0.52d","brand":"Jayashankar Lingaiah","offers":[{"title":"Paperback","offer_id":48852344865023,"sku":"9798895448236","price":14.99,"currency_code":"USD","in_stock":true}],"url":"https:\/\/www.whiterainbookhouse.com\/products\/always-on-jayashankar-lingaiah-9798895448236","provider":"WR Book House","version":"1.0","type":"link"}