{"product_id":"amaze-every-customer-every-time-shep-hyken-9781626340091","title":"Amaze Every Customer Every Time: 52 Tools for Delivering the Most Amazing Customer Service on the Planet","description":"You must deliver an amazing customer experience. Why? It is the competitive edge of new-era business--in any market and any economy. \u003cp\u003e\u003c\/p\u003eRenowned customer experience expert Shep Hyken explains how consistently amazing customers through stellar service can elevate your company from good to great. All transformations require a role model, and Shep has found the perfect role model to inspire your team: Ace Hardware. Ace was named as one of the top ten customer service brands in America by \u003ci\u003eBusinessweek\u003c\/i\u003e and ranked highest in its industry for customer satisfaction. Through revealing stories from Ace's over-the-top work with customers, Shep explores the five tactical areas of customer amazement: leadership, culture, one-on-one, competitive edge, and community. \u003cp\u003e\u003c\/p\u003eDelivering amazing service requires everyone in your organization to step up and be a leader. It doesn't take a title. It takes the right set of tools and principles. To help you empower employees at all levels, Shep brings the content to a deeply practical level. His 52 Amazement Tools--like \"Ask the extra question\" and \"Focus on the customer, not the money\"--are simple, clear, useful for almost anybody, and supported with compelling research and stories. \u003cp\u003e\u003c\/p\u003eBetween these covers, you will find the tools and tactics you need to transform your company into a seriously customer-focused operation that will amaze every customer every time. \u003cp\u003e\u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Shep Hyken\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 1626340099\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9781626340091\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Greenleaf Book Group Press\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 09\/03\/2013\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 240\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Hardcover\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 1.09lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 9.28h x 6.34w x 0.97d","brand":"Shep Hyken","offers":[{"title":"Hardcover","offer_id":44051605324031,"sku":"9781626340091","price":24.95,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_00c99602-bdba-429f-974a-954a078706d9.jpg?v=1685014081","url":"https:\/\/www.whiterainbookhouse.com\/products\/amaze-every-customer-every-time-shep-hyken-9781626340091","provider":"WR Book House","version":"1.0","type":"link"}