{"product_id":"amazon-connect-up-and-jeff-armstrong-9781800563834","title":"Amazon Connect - Up and Running: Improve your customer experience by building logical and cost-effective solutions for critical call center systems","description":"\u003cp\u003e\u003cstrong\u003eExplore Amazon Connect, from implementing call flows and creating AI bots to integrating artificial intelligence solutions and analyzing critical customer sentiment\u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003e\u003cbr\u003e\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eKey Features: \u003c\/strong\u003e\u003c\/p\u003e\u003cul\u003e\n\u003cli\u003eDiscover how to integrate chat with Connect to allow organizations to reduce operations costs\u003c\/li\u003e\n\u003cli\u003eLeverage machine learning to perform natural language processing (NLP) for analyzing customer feedback and trends\u003c\/li\u003e\n\u003cli\u003eLearn how to integrate your enterprise application with Amazon Connect\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003e\u003cbr\u003e\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eBook Description: \u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003eAmazon Connect is a pay-as-you-go cloud contact center solution that powers Amazon's customer contact system and provides an impressive user experience while reducing costs. Connect's scalability has been especially helpful during COVID-19, helping customers with research, remote work, and other solutions, and has driven adoption rates higher. Amazon Connect: Up and Running will help you develop a foundational understanding of Connect's capabilities and how businesses can effectively estimate the costs and risks associated with migration.\u003c\/p\u003e\u003cp\u003e\u003cbr\u003e\u003c\/p\u003e\u003cp\u003eComplete with hands-on tutorials, costing profiles, and real-world use cases relating to improving business operations, this easy-to-follow guide will teach you everything you need to get your call center online, interface with critical business systems, and take your customer experience to the next level. As you advance, you'll understand the benefits of using Amazon Connect and cost estimation guidelines for migration and new deployments. Later, the book guides you through creating AI bots, implementing interfaces, and leveraging machine learning for business analytics.\u003c\/p\u003e\u003cp\u003e\u003cbr\u003e\u003c\/p\u003e\u003cp\u003eBy the end of this book, you'll be able to bring a Connect call center online with all its major components and interfaces to significantly reduce personnel overhead and provide your customers with an enhanced user experience (UX).\u003c\/p\u003e\u003cp\u003e\u003cbr\u003e\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eWhat You Will Learn: \u003c\/strong\u003e\u003c\/p\u003e\u003cul\u003e\n\u003cli\u003eBecome well-versed with the capabilities and benefits of Amazon Connect\u003c\/li\u003e\n\u003cli\u003eDetermine cost-effective solutions by integrating Connect with AWS\u003c\/li\u003e\n\u003cli\u003eCreate, modify, and connect contact flows to improve efficiency\u003c\/li\u003e\n\u003cli\u003eBuild a conversational interface with Amazon Lex\u003c\/li\u003e\n\u003cli\u003eFind out how to transfer contact records out of Connect via Kinesis\u003c\/li\u003e\n\u003cli\u003eGather user insights and improve business operations with Amazon QuickSight\u003c\/li\u003e\n\u003cli\u003eAnalyze customer-agent conversations with ML speech analytics capabilities\u003c\/li\u003e\n\u003cli\u003eDiscover ways to provide superior customer service at a lower cost\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003e\u003cbr\u003e\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eWho this book is for: \u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003eThis Amazon Connect book is for anyone looking to save costs and improve their customer experience through a more advanced call center using Amazon Connect and other AWS capabilities. A technical understanding of Amazon Web Services (AWS) and beginner-level business administration experience are necessary to address cost concerns and risks.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Jeff Armstrong\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 1800563833\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9781800563834\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Packt Publishing\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 04\/23\/2021\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 338\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 1.28lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 9.25h x 7.50w x 0.70d\u003c\/p\u003e","brand":"Jeff Armstrong","offers":[{"title":"Paperback","offer_id":45482039836927,"sku":"9781800563834","price":43.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_7bbc38a1-0d18-4852-9f20-92d6bf3f352b.jpg?v=1715988398","url":"https:\/\/www.whiterainbookhouse.com\/products\/amazon-connect-up-and-jeff-armstrong-9781800563834","provider":"WR Book House","version":"1.0","type":"link"}