{"product_id":"angry-e-mail-dona-j-young-9781463545895","title":"Angry E-Mail: How to Put a Lid on It","description":"Angry E-Mail: How to Put a Lid on It gives professionals options for managing e-mail effectively, especially when tensions run high. By understanding readers' expectations, you can respond so that you not only solve the problem but also enhance the relationship. You see, it is your relationships that support you in getting your job done-not simply the exchange of information through messages. Also covered are e-mail facts and best practices, simple apologies, the \"you\" viewpoint versus \"I\" statements, micro-messages, and bad news messages.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Dona J. Young\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 1463545894\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9781463545895\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Createspace Independent Publishing Platform\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 05\/29\/2011\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 78\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.20lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 7.99h x 5.24w x 0.16d","brand":"Dona J. Young","offers":[{"title":"Paperback","offer_id":48217375834367,"sku":"9781463545895","price":9.95,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_ffe83999-5d59-436a-a52c-525feed81a07.jpg?v=1771996826","url":"https:\/\/www.whiterainbookhouse.com\/products\/angry-e-mail-dona-j-young-9781463545895","provider":"WR Book House","version":"1.0","type":"link"}