{"product_id":"apex-gbs-standards-2025-deborah-kops-9798264698729","title":"APEX GBS Standards 2025 - 2026: Alliance for Professional Excellence in Global Business Services Standards Committee","description":"\"The GBS Standards\" is the definitive guide to Global Business Services (GBS), offering a comprehensive framework for organizations looking to leverage this powerful operational model. Written by a committee of renowned GBS pioneers and industry experts, this book provides an authoritative overview of GBS best practices, from foundational concepts to advanced strategies. \u003cp\u003e\u003c\/p\u003eKey features include: \u003cul\u003e\n\u003cli\u003eClear definitions and principles of the GBS construct\u003c\/li\u003e\n\u003cli\u003eDetailed insights into GBS maturity levels and evolution\u003c\/li\u003e\n\u003cli\u003ePractical approaches for service delivery, operations management, and technology enablement\u003c\/li\u003e\n\u003cli\u003eStrategies for talent acquisition, development, and retention in GBS organizations\u003c\/li\u003e\n\u003cli\u003eReal-world case studies and examples from leading global companies\u003c\/li\u003e\n\u003c\/ul\u003e\u003cbr\u003eWhether you're a C-suite executive, GBS leader, or aspiring professional in the field, \"The GBS Standards\" offers invaluable knowledge to drive operational excellence, foster innovation, and create sustainable competitive advantage through GBS. \u003cp\u003e\u003c\/p\u003eThis landmark publication sets the industry standard for GBS practices, providing a roadmap for organizations to transform their operations and unlock the full potential of the GBS model. Essential reading for anyone involved in or interested in the future of business services and operations.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Deborah Kops,Filippo Passerini,Mattijs Backx\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9798264698729\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Independently Published\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 09\/19\/2025\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 222\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.67lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 9.00h x 6.00w x 0.47d","brand":"Deborah Kops","offers":[{"title":"Paperback","offer_id":47761113907455,"sku":"9798264698729","price":18.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_7ba070f2-2203-4821-8077-aa0b7c668e47.jpg?v=1765514558","url":"https:\/\/www.whiterainbookhouse.com\/products\/apex-gbs-standards-2025-deborah-kops-9798264698729","provider":"WR Book House","version":"1.0","type":"link"}