{"product_id":"are-you-being-served-samia-amin-9780821371855","title":"Are You Being Served?: New Tools for Measuring Service Delivery","description":"This publication presents tools and techniques for measuring service delivery in health and education and people's experiences from the field in deploying these methods. It begins by providing an introduction to the different methodological tools available for evaluating the performance of the health and education sectors. Country specific experiences are then explored to highlight lessons on the challenges, advantages and disadvantages of using different techniques to measure quality in a variety of different contexts and of using the resulting data to affect change. This book is a valuable resource for those who seek to enhance capacity for the effective measurement of service delivery in order to improve accountability and governance and enhance the quality of service delivery in developing countries.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Samia Amin\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 0821371851\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9780821371855\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e World Bank Publications\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 12\/28\/2007\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 340\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 1.33lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 8.96h x 6.08w x 0.89d\u003cbr\u003e\u003cbr\u003e\u003cb\u003eReview Citation(s): \u003c\/b\u003e\u003cbr\u003e\u003ci\u003eScitech Book News\u003c\/i\u003e 06\/01\/2008 pg. 79","brand":"Samia Amin","offers":[{"title":"Paperback","offer_id":48013809811711,"sku":"9780821371855","price":40.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_cb5a1a47-0917-4e84-8164-7fea95d2e9ed.jpg?v=1767744909","url":"https:\/\/www.whiterainbookhouse.com\/products\/are-you-being-served-samia-amin-9780821371855","provider":"WR Book House","version":"1.0","type":"link"}