{"product_id":"at-americas-service-karl-albrecht-9780446393164","title":"At America's Service: How Your Company Can Join the Customer Service Revolution","description":"From the coauthor of the business bestseller Service America! comes an essential, comprehensive, practical manual for implementing service management strategies that work. Albrecht focuses on issues and problems such as building a service culture, how to get managers to think in new ways, common mistakes and more.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Karl Albrecht\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 0446393169\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9780446393164\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Grand Central Publishing\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 01\/01\/1992\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 252\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.61lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 7.96h x 5.16w x 0.61d","brand":"Karl Albrecht","offers":[{"title":"Paperback","offer_id":43996754772223,"sku":"9780446393164","price":19.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_22920412-3412-493c-ab27-1993b1bf4586.jpg?v=1683343497","url":"https:\/\/www.whiterainbookhouse.com\/products\/at-americas-service-karl-albrecht-9780446393164","provider":"WR Book House","version":"1.0","type":"link"}