{"product_id":"bad-services-lou-downe-9789063697211","title":"Bad Services: How to Fix Services That Don't Work","description":"\u003ci\u003eBad services waste time, cost money and can even ruin lives. Why, despite advances in technology, are most services getting worse rather than better?\u003c\/i\u003e\u003cbr\u003e\u003ci\u003e\u003cbr\u003eFrom the author of the bestselling book Good Services, Bad Services untangles why, despite our best efforts, organisations struggle to deliver services that work. \u003c\/i\u003e\u003ci\u003eThis book will help you see the universal challenges we all face when delivering good services. You'll learn how to identify the root cause of these issues and build simple, straightforward ways to solve them, with or without buy-in. \u003c\/i\u003e\u003ci\u003eWhether you're a designer or a change-maker, this book offers clear and straightforward steps to overcome the barriers to good service delivery.\u003c\/i\u003e\u003cbr\u003e\u003ci\u003e\u003cbr\u003eGood Services brought us the 15 principles of Good Service Design that have been universally recognised as an international standard for the service design industry. Bad Services brings you the 5 Causes of Bad Services - a vital diagnostic tool that will help you identify and solve the problems we all experience when attempting to deliver services that work. \u003c\/i\u003e\u003ci\u003eThere are many books out there that will help you design a service once, but Bad Services goes beyond this to help us understand how we create the conditions for good services to thrive in the future.\u003c\/i\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Lou Downe\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 906369721X\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9789063697211\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Bis Publishers\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 09\/22\/2026\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 272\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback","brand":"Lou Downe","offers":[{"title":"Paperback","offer_id":48447221498111,"sku":"9789063697211","price":25.99,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_eb80fb9d-7beb-4664-acde-4f096640f06b.jpg?v=1777229664","url":"https:\/\/www.whiterainbookhouse.com\/products\/bad-services-lou-downe-9789063697211","provider":"WR Book House","version":"1.0","type":"link"}