{"product_id":"behind-the-screen-sarah-t-roberts-9780300261479","title":"Behind the Screen: Content Moderation in the Shadows of Social Media","description":"\u003cb\u003eAn eye-opening look at the invisible workers who protect us from seeing humanity's worst on today's commercial internet\u003c\/b\u003e \u003cp\u003e\u003c\/p\u003e Social media on the internet can be a nightmarish place. A primary shield against hateful language, violent videos, and online cruelty uploaded by users is not an algorithm. It is people. Mostly invisible by design, more than 100,000 commercial content moderators evaluate posts on mainstream social media platforms: enforcing internal policies, training artificial intelligence systems, and actively screening and removing offensive material--sometimes thousands of items per day. \u003cp\u003e\u003c\/p\u003e Sarah T. Roberts, an award-winning social media scholar, offers the first extensive ethnographic study of the commercial content moderation industry. Based on interviews with workers from Silicon Valley to the Philippines, at boutique firms and at major social media companies, she contextualizes this hidden industry and examines the emotional toll it takes on its workers. This revealing investigation of the people \"behind the screen\" offers insights into not only the reality of our commercial internet but the future of globalized labor in the digital age.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Sarah T. Roberts\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 0300261470\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9780300261479\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Yale University Press\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 09\/28\/2021\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 292\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.68lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 8.33h x 5.58w x 0.84d","brand":"Sarah T. Roberts","offers":[{"title":"Paperback","offer_id":44044705497343,"sku":"9780300261479","price":22.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_e516bd96-fed6-4492-a8c9-b2f2488ef43d.jpg?v=1684974404","url":"https:\/\/www.whiterainbookhouse.com\/products\/behind-the-screen-sarah-t-roberts-9780300261479","provider":"WR Book House","version":"1.0","type":"link"}