{"product_id":"below-the-surface-chad-diggs-9798994738009","title":"Below the Surface: Building Quality Systems Not Heroes","description":"\u003cp\u003e\u003cb\u003eYour quality department is costing you millions. Not because they're doing a bad job-because they're fighting fires you could have prevented.\u003c\/b\u003e\u003c\/p\u003e\u003cp\u003eAfter two decades managing quality in aerospace and defense manufacturing, Chad Diggs watched the same pattern repeat: quality leaders get blamed for problems they didn't have authority to prevent. Engineering cuts design reviews. Procurement picks cheaper suppliers. Production skips verification. Then when the product fails? \"Why didn't Quality catch it?\"\u003c\/p\u003e\u003cp\u003e\u003cb\u003eThis is the delegation trap.\u003c\/b\u003e\u003c\/p\u003e\u003cp\u003e\u003ci\u003eBelow the Surface\u003c\/i\u003e follows Kristina Valdez, a quality manager at Aegis Aviation, as she breaks this trap by building prevention systems that outlast tenure. Through her story, you'll discover why most organizations measure only 10% of their true quality costs-and the frameworks that transform quality from firefighting to strategic capability.\u003c\/p\u003e\u003cb\u003eWHAT YOU'LL LEARN: \u003c\/b\u003e\u003cp\u003e\u003cb\u003eCalculate the hidden costs\u003c\/b\u003e (Chapters 1-2): The engineering firefighting, production delays, and expedited shipping that never appear on COPQ reports. Operationalize the 1:10:100 Rule: spending $1 on prevention beats spending $100 on field failures.\u003c\/p\u003e\u003cp\u003e\u003cb\u003eBreak the delegation trap\u003c\/b\u003e (Chapters 3-6): Embed quality into every function's decision-making. Plan quality into products (not inspect it out). Design for the real customer ecosystem. Build stop-the-line culture where people speak up without fear.\u003c\/p\u003e\u003cp\u003e\u003cb\u003eManage your extended factory\u003c\/b\u003e (Chapters 7-8): Risk-based supplier segmentation, capability qualification, and CAPA systems that actually learn from failures.\u003c\/p\u003e\u003cp\u003e\u003cb\u003eCreate competitive advantage\u003c\/b\u003e (Chapters 9-11): Position quality as strategic moat. Design governance that survives leadership changes. Build systems that outlast individuals-because heroes burn out, but systems compound.\u003c\/p\u003e\u003cbr\u003e\u003cb\u003eTHIS BOOK IS FOR: \u003c\/b\u003e\u003cul\u003e\n\u003cli\u003eQuality managers tired of firefighting\u003c\/li\u003e\n\u003cli\u003eOperations leaders who know prevention is cheaper\u003c\/li\u003e\n\u003cli\u003ePlant managers building systems that outlast tenure\u003c\/li\u003e\n\u003cli\u003eEngineers designing quality in from the start\u003c\/li\u003e\n\u003cli\u003eAnyone in manufacturing who's been blamed for problems they didn't have authority to prevent\u003c\/li\u003e\n\u003c\/ul\u003e\u003cbr\u003e\u003cb\u003eWHAT MAKES THIS DIFFERENT: \u003c\/b\u003e\u003cp\u003e\u003cb\u003eNot another quality handbook.\u003c\/b\u003e A practitioner's blueprint from aerospace and defense where mistakes are costly and prevention isn't optional.\u003c\/p\u003e\u003cp\u003e\u003cb\u003eNot theory.\u003c\/b\u003e Every framework includes manufacturer data, decision models, and templates you can use Monday morning.\u003c\/p\u003e\u003cp\u003e\u003cb\u003eNot hero worship.\u003c\/b\u003e Kristina is fictional but authentic-representing every quality leader who had to build systems without unlimited budgets.\u003c\/p\u003e\u003cp\u003e\u003cb\u003eHonest positioning.\u003c\/b\u003e COPQ calculators, supplier segmentation, DFMEA, CAPA governance-proven methodologies adapted for mid-market manufacturers.\u003c\/p\u003e\u003cb\u003eFRAMEWORKS INSIDE: \u003c\/b\u003e\u003cul\u003e\n\u003cli\u003eThe Iceberg: COPQ model with hidden cost calculation\u003c\/li\u003e\n\u003cli\u003eThe 1:10:100 Rule: Prevention prioritization\u003c\/li\u003e\n\u003cli\u003eThe Delegation Trap: Quality embedded across functions\u003c\/li\u003e\n\u003cli\u003ePlanning Quality In: APQP, DFMEA, PFMEA integration\u003c\/li\u003e\n\u003cli\u003eStop-the-Line Culture: Psychological safety\u003c\/li\u003e\n\u003cli\u003eSupplier Segmentation: Risk-based qualification\u003c\/li\u003e\n\u003cli\u003eLearning from Failure: CAPA that prevents recurrence\u003c\/li\u003e\n\u003cli\u003eQuality as Moat: Prevention as competitive advantage\u003c\/li\u003e\n\u003cli\u003eSystems That Last: Governance surviving leadership change\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003e\u003cb\u003eCompanion resources at dign2quality.com\/tools\u003c\/b\u003e\u003c\/p\u003e\u003cb\u003eABOUT THE AUTHOR: \u003c\/b\u003e\u003cp\u003eChad Diggs has managed quality in aerospace and defense manufacturing for over 20 years. AS9100 Lead Auditor and Six Sigma Green Belt certified, he leads quality engineering teams supporting aerospace supply chains.\u003c\/p\u003e\u003cp\u003e\u003cb\u003eStop firefighting. Start preventing.\u003c\/b\u003e\u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Chad Diggs\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9798994738009\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Diq\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 02\/26\/2026\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 166\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.51lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 9.00h x 6.00w x 0.35d","brand":"Chad Diggs","offers":[{"title":"Paperback","offer_id":48623605514495,"sku":"9798994738009","price":24.99,"currency_code":"USD","in_stock":true}],"url":"https:\/\/www.whiterainbookhouse.com\/products\/below-the-surface-chad-diggs-9798994738009","provider":"WR Book House","version":"1.0","type":"link"}