{"product_id":"beyond-service-allen-witt-9798234146304","title":"Beyond Service!: AEC SELLER DOER Professionals share emotional outcomes by deepening their connections and delighting their clients.","description":"\u003cp\u003eThis compilation of AEC SELLER DOER Professionals share emotional outcomes by deepening their connections and delighting their clients. This book will highlight unique stories of the human element through client success. The goal is to help you form a strong partnership bond and win more work!\u003c\/p\u003e\u003cp\u003e1.From Deliverables to Emotional Outcomes: \u003c\/p\u003e\u003cul\u003e\u003cli\u003e\u003cul\u003e\n\u003cli\u003eThe Shift: Clients Don't Retain Firms-They Retain Relationships\u003c\/li\u003e\n\u003cli\u003eMapping the Client's Emotional Journey (Before, During, After the Project)\u003c\/li\u003e\n\u003cli\u003eThe Trust Multiplier: Confidence, Clarity, Consistency\u003c\/li\u003e\n\u003cli\u003eBecoming the Team, They Call First\u003c\/li\u003e\n\u003c\/ul\u003e\u003c\/li\u003e\u003c\/ul\u003e\u003cp\u003e2. The Surprise \u0026amp; Delight Playbook (Practical, Repeatable, Human): \u003c\/p\u003e\u003cul\u003e\u003cli\u003e\u003cul\u003e\n\u003cli\u003eDesigning \"Moments That Matter\" Across the Lifecycle\u003c\/li\u003e\n\u003cli\u003eProactive Check-Ins: Anticipating Needs Before They Ask\u003c\/li\u003e\n\u003cli\u003eCommunicating Like a Partner (Not a Status Reporter)\u003c\/li\u003e\n\u003cli\u003ePersonalization at Scale: Making Clients Feel Known\u003c\/li\u003e\n\u003cli\u003eRecovering Trust When Something Goes Wrong\u003c\/li\u003e\n\u003c\/ul\u003e\u003c\/li\u003e\u003c\/ul\u003e\u003cp\u003e3. Technology That Deepens Connection (Not Replaces It): \u003c\/p\u003e\u003cul\u003e\u003cli\u003e\u003cul\u003e\n\u003cli\u003eThe Human-Tech Balance: Use Tools to Create More Relationship Time\u003c\/li\u003e\n\u003cli\u003eFaster Confidence: Visualization, Dashboards, and 'Make It Make Sense'\u003c\/li\u003e\n\u003cli\u003eListening Systems: Feedback Loops That Strengthen Partnership\u003c\/li\u003e\n\u003cli\u003eKnowledge and Continuity: Preventing Relationship Loss During Turnover\u003c\/li\u003e\n\u003c\/ul\u003e\u003c\/li\u003e\u003c\/ul\u003e\u003cp\u003e4. Retention by Design: Turning Clients into Lifelong Advocates: \u003c\/p\u003e\u003cul\u003e\u003cli\u003e\u003cul\u003e\n\u003cli\u003ePost-Project Is the Real \"Next Proposal\"\u003c\/li\u003e\n\u003cli\u003eCreating Client \"Wins\" They Can Share Internally\u003c\/li\u003e\n\u003cli\u003eRelationship Networks: The Zipper Effect and Multi-Threaded Trust\u003c\/li\u003e\n\u003cli\u003eThe Advocacy Engine: Stories, Proof, and Reputation That Compounds\u003c\/li\u003e\n\u003cli\u003eThe Beyond Service Operating Rhythm (Your Repeatable System)\u003c\/li\u003e\n\u003c\/ul\u003e\u003c\/li\u003e\u003c\/ul\u003e\u003cp\u003e\u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Allen Witt\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9798234146304\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Allen Witt\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 07\/15\/2026\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 124\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.39lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 9.00h x 6.00w x 0.26d","brand":"Allen Witt","offers":[{"title":"Paperback","offer_id":49174393618687,"sku":"9798234146304","price":14.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_5093ad46-3909-4d29-92a8-0e4ea2e9e9f6.jpg?v=1788959482","url":"https:\/\/www.whiterainbookhouse.com\/products\/beyond-service-allen-witt-9798234146304","provider":"WR Book House","version":"1.0","type":"link"}