{"product_id":"biff-bill-eddy-9781936268726","title":"Biff: Quick Responses to High-Conflict People, Their Personal Attacks, Hostile Email and Social Media Meltdowns","description":"The BIFF communication technique protects your reputation and reduces conflict when high-conflict people attack via email, social media and in-person.\u003cbr\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Bill Eddy\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 1936268728\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9781936268726\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Unhooked Books\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 09\/16\/2014\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 176\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.50lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 8.40h x 5.40w x 0.50d","brand":"Bill Eddy","offers":[{"title":"Paperback","offer_id":44055179362559,"sku":"9781936268726","price":14.95,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_9566fb0a-155d-4433-ad3e-4873600e093d.jpg?v=1685034243","url":"https:\/\/www.whiterainbookhouse.com\/products\/biff-bill-eddy-9781936268726","provider":"WR Book House","version":"1.0","type":"link"}