{"product_id":"boomerang-nick-drake-knight-9781905665518","title":"Boomerang!","description":"Quality of service is essential in the retail industry, if customers are to return time after time. This book sets out the \"Continue and Begin\" method of training for quality, using anonymous shoppers to observe staff in action. It explains how to motivate people and help them to improve, to achieve consistent high quality service across all branches of a company.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Nick Drake-Knight\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 1905665512\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9781905665518\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Dandelion Digital\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 10\/10\/2007\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 260\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.67lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 8.50h x 5.51w x 0.55d","brand":"Nick Drake-Knight","offers":[{"title":"Paperback","offer_id":46838338420991,"sku":"9781905665518","price":28.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_f30a78da-7e0b-46c1-9ea0-6c54eb2f61d5.jpg?v=1746589518","url":"https:\/\/www.whiterainbookhouse.com\/products\/boomerang-nick-drake-knight-9781905665518","provider":"WR Book House","version":"1.0","type":"link"}