{"product_id":"borders-in-service-kiran-mirchandani-9781487520595","title":"Borders in Service: Enactments of Nationhood in Transnational Call Centres","description":"\u003cp\u003e \u003ci\u003eBorders in Service\u003c\/i\u003e traces the intersection of service labour and national identity across global call centres in seven countries: El Salvador, Guatemala, Guyana, Mauritius, Morocco, the Philippines, and the US-Mexico border. While most studies on offshore call centres have focused on India this collection explores the experiences of call center workers in many of the newly emerging hubs of transnational service work. \u003c\/p\u003eIn this collection, Kiran Mirchandani and Winifred Poster have gathered a wide range of contributors to explore the dynamics within global call centres. Such dynamics include: language, speech, accent issues, expressions of consumer sentiment, physical space, and organizational, human resource, and labour policies. By grounding the theoretical debates on nationhood and labour in the realities of daily life in global call centres, Mirchandani and Poster have created a timely, accessible and revealing collection that will change what we know about offshored customer service work.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Kiran Mirchandani,Winifred Poster\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 148752059X\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9781487520595\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e University of Toronto Press\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 09\/21\/2016\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 288\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.90lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 9.00h x 5.90w x 0.60d","brand":"Kiran Mirchandani","offers":[{"title":"Paperback","offer_id":48442285555967,"sku":"9781487520595","price":40.95,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_17c051bb-2ff4-4240-9c33-3c63bf737f1e.jpg?v=1777196366","url":"https:\/\/www.whiterainbookhouse.com\/products\/borders-in-service-kiran-mirchandani-9781487520595","provider":"WR Book House","version":"1.0","type":"link"}