{"product_id":"building-great-customer-experiences-colin-shaw-9781403939494","title":"Building Great Customer Experiences","description":"This book is about building and delivering great customer experiences. Many companies neglect this, but the physical execution and emotional impact of customer experiences, companies and brands may ultimately determine customer satisfaction and loyalty and commercial success. With the use of compelling examples and cases the authors show that this is key for all companies and organisations.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Colin Shaw, John Ivens\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 1403939497\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9781403939494\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Palgrave MacMillan\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 09\/13\/2002\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 224\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.80lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 9.12h x 6.44w x 0.51d","brand":"Colin Shaw","offers":[{"title":"Paperback","offer_id":44056987336959,"sku":"9781403939494","price":54.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_a8ac50bd-376d-470a-b6f0-1e9ad2e018af.jpg?v=1685044383","url":"https:\/\/www.whiterainbookhouse.com\/products\/building-great-customer-experiences-colin-shaw-9781403939494","provider":"WR Book House","version":"1.0","type":"link"}