{"product_id":"building-harmony-in-healthcare-richard-veerapen-9781067882808","title":"Building Harmony in Healthcare: Institutional Conflict Management Principles for Healthcare Leaders","description":"\u003cp\u003e\u003cstrong\u003eConflict is inevitable in healthcare, but lasting damage should not be.\u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003eEvery healthcare organization experiences conflict. Left unmanaged, it erodes trust, weakens teamwork, disrupts operations, increases medicolegal risk, and ultimately compromises patient care. Yet many healthcare leaders receive little formal preparation in preventing or managing conflict within complex clinical environments.\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eIn \u003cstrong\u003eBuilding Harmony in Healthcare, \u003c\/strong\u003e Dr. Richard J. Veerapen presents a practical, evidence-informed framework for understanding, preventing, and managing conflict at the organizational level. Drawing on three decades of clinical experience, together with advanced socio-legal scholarship in medical law and dispute resolution, he demonstrates how conflict competence can become a core leadership capability rather than merely a reactive response to disputes.\u003c\/p\u003e\u003cp\u003eMoving beyond traditional approaches that focus primarily on ethics or legal liability, this book integrates systems thinking, organizational leadership, communication, and conflict resolution into a comprehensive model for healthcare institutions. Through practical analysis, real-world examples, and policy-oriented guidance, readers learn how to identify the systemic conditions that generate conflict, prevent unnecessary escalation, navigate tough conversations, and foster organizational cultures built on trust, accountability, and collaboration.\u003c\/p\u003e\u003cp\u003eDesigned for healthcare executives, physician and nursing leaders, hospital administrators, educators, graduate students, policy-makers, and clinical managers, this book offers practical tools for strengthening relationships while improving organizational performance and patient safety.\u003c\/p\u003e\u003cp\u003eWhether leading a hospital, managing clinical teams, developing institutional policy, or educating future healthcare professionals, readers will gain strategies for transforming conflict from a source of organizational risk into an opportunity for learning, resilience, and professional excellence.\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eTopics include: \u003cem\u003eChallenges and opportunities in working with the empowered patient. Managing and learning from complaints. Error disclosure and the value of apology in healthcare. Social media and its impact on healthcare relationships. Interprofessional collaboration and its impact on quality improvement and patient safety. Informed consent and the risk of conflict.\u003c\/em\u003e\u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Richard Veerapen\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 1067882804\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9781067882808\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Richard Veerapen\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 07\/16\/2026\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 246\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.74lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 9.00h x 6.00w x 0.52d","brand":"Richard Veerapen","offers":[{"title":"Paperback","offer_id":48997968445695,"sku":"9781067882808","price":38.99,"currency_code":"USD","in_stock":true}],"url":"https:\/\/www.whiterainbookhouse.com\/products\/building-harmony-in-healthcare-richard-veerapen-9781067882808","provider":"WR Book House","version":"1.0","type":"link"}