{"product_id":"by-the-numbers-gary-j-naples-9781468608304","title":"By the Numbers: Principles of Automotive Parts Management, Second Edition","description":"\u003cp\u003eIn By the Numbers, industry expert Gary J. Naples offers a comprehensive guide to navigating the complexities of modern parts department management. Designed for both new and experienced professionals, this book provides a solid foundation in essential business and personnel management techniques.\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eUnderstanding that effective parts management requires more than just product knowledge, the author explores the broader aspects of the role, including: \u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003e- Business acumen: Develop the financial and operational skills needed to succeed.\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003e- Inventory management: Optimize stock levels and reduce costs.\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003e- Team leadership: Build and motivate a high-performing team.\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003e- Customer service: Deliver exceptional service to enhance customer satisfaction.\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eFeaturing a new self-assessment tool, Inventory Effectiveness Quotient (IEQ), this book empowers parts managers to measure and benchmark their department's performance.\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eWith clear explanations, practical examples, and real-world case studies, By the Numbers equips readers with the tools and knowledge to excel in today's dynamic automotive industry.\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Gary J. Naples\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 1468608304\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9781468608304\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e SAE International\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 10\/28\/2024\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 268\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 1.64lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 10.00h x 8.00w x 0.70d","brand":"Gary J. Naples","offers":[{"title":"Paperback","offer_id":46372802658559,"sku":"9781468608304","price":55.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_b654098c-33e5-4ec8-b29c-463accfde9e0.jpg?v=1732727005","url":"https:\/\/www.whiterainbookhouse.com\/products\/by-the-numbers-gary-j-naples-9781468608304","provider":"WR Book House","version":"1.0","type":"link"}