{"product_id":"call-center-operations-charles-e-day-9780070164307","title":"Call Center Operations: Profiting from Teleservices","description":"The management of telecommunications and computer technologies presents businesses with opportunities to make their operations more efficient; and there are numerous examples of the functions being transformed by telecommunications technologies. This book teaches how to profit from them.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Charles E. Day\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 0070164304\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9780070164307\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e McGraw-Hill Professional Publishing\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 04\/28\/2000\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 516\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 1.93lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 9.25h x 7.50w x 1.04d","brand":"Charles E. Day","offers":[{"title":"Paperback","offer_id":47087449374975,"sku":"9780070164307","price":71.95,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_09e19843-9cd5-4dad-a85c-0e27cfa88e30.jpg?v=1753849924","url":"https:\/\/www.whiterainbookhouse.com\/products\/call-center-operations-charles-e-day-9780070164307","provider":"WR Book House","version":"1.0","type":"link"}