{"product_id":"call-centres-and-human-resource-s-deery-9781403913043","title":"Call Centres and Human Resource Management: A Cross-National Perspective","description":"This book looks at human resource management in call centres from an international perspective and uses research from leading academics in the field. The characteristics and features of working in a call centre are examined, followed by the effects that this type of work has on employees and their responses to it. It also looks at implications for employers and policy makers.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e S. Deery\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 1403913048\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9781403913043\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Palgrave MacMillan\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 12\/09\/2003\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 295\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Hardcover\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 1.08lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 9.30h x 5.86w x 0.82d","brand":"S. Deery","offers":[{"title":"Hardcover","offer_id":47424324600063,"sku":"9781403913043","price":109.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_51784c96-25f4-4f2a-a18e-540aa1228d44.jpg?v=1761529579","url":"https:\/\/www.whiterainbookhouse.com\/products\/call-centres-and-human-resource-s-deery-9781403913043","provider":"WR Book House","version":"1.0","type":"link"}