{"product_id":"churn-claude-m-steele-9781324093442","title":"Churn: The Tension That Divides Us and How to Overcome It","description":"\u003cp\u003eA pioneer of social psychology, Claude M. Steele is renowned for \u003cem\u003eWhistling Vivaldi\u003c\/em\u003e, a runaway bestseller that analyzed societal stereotypes--from beliefs about racial and gender test score gaps to the athletic prowess of Black men--and how to mitigate these \"stereotype threats.\" In \u003cem\u003eChurn\u003c\/em\u003e, he coins a new term to identify \"the agitation we can feel in diverse settings,\" such as everyday exchanges between teachers and students; police and the public; managers and employees; parents and children; and strangers, or even friends, of different sexes and races. Steele braids together psychological research with his own biracial life story, demonstrating how initial wariness between people of different identities is as much a product of our history as of our biases. Through brilliant analysis \u003cem\u003eChurn\u003c\/em\u003e reveals how trust building can be a fresh and surprisingly powerful strategy for mitigating these tensions in the real-life settings of our lives and for realizing the full potential of our multiracial, multiethnic, multiclassed democracy.\u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Claude M. Steele\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 1324093447\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9781324093442\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Liveright Publishing Corporation\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 03\/03\/2026\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 224\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Hardcover","brand":"Claude M. Steele","offers":[{"title":"Hardcover","offer_id":47136073711871,"sku":"9781324093442","price":29.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_83ac16da-e93d-4a84-b443-66a13c527684.jpg?v=1755022263","url":"https:\/\/www.whiterainbookhouse.com\/products\/churn-claude-m-steele-9781324093442","provider":"WR Book House","version":"1.0","type":"link"}