{"product_id":"come-stay-learn-play-andrea-gallagher-nalls-9781538146620","title":"Come, Stay, Learn, Play: A Guide to Making the Museum Experience","description":"\u003cp\u003eCome, Stay, Learn, Play: A Guide to Making the Museum Experience is a practical guide for those on the front-line of museums, as well as leadership, on creating memorable moments through extraordinary interactions. Through interviews with experience staff and research on successful for-profit models, Andrea Gallagher Nalls presents a workable manual on how to find, train, and keep effective curators of experience that will shape earned income success at your museum and form a culture of service to both the visitors, and one another.\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eCultural organizations are entering what might be their most challenging era yet. In this post-pandemic, new-normal time, museums are forced to rethink archetypal visitor services and guest experience roles and this book offers ways to emerge stronger than ever before.\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eThis offering from the American Alliance of Museums is a comprehensive resource for your museum's frontline. Topics include: \u003c\/p\u003e\u003cul\u003e\n\u003cli\u003eHiring and Training\u003c\/li\u003e\n\u003cli\u003eEnhancing Visitor to Museum Staff Communication\u003c\/li\u003e\n\u003cli\u003eImproving Institution-wide Interdepartmental Communication\u003c\/li\u003e\n\u003c\/ul\u003e\u003cul\u003e\u003cli\u003eGrowing a Culture of Service\u003c\/li\u003e\u003c\/ul\u003e\u003cul\u003e\n\u003cli\u003eFrontline DEAI Initiative Activation\u003c\/li\u003e\n\u003cli\u003eCustomer Service Best Practices\u003c\/li\u003e\n\u003c\/ul\u003e\u003cul\u003e\u003cli\u003eGuest Point-of-View\u003c\/li\u003e\u003c\/ul\u003e\u003cul\u003e\u003cli\u003eMuseum Visitor to Member Conversion\u003c\/li\u003e\u003c\/ul\u003e\u003cul\u003e\u003cli\u003eDigital Experience Delivery\u003c\/li\u003e\u003c\/ul\u003e\u003cul\u003e\u003cli\u003eContent Connection and Visitor Engagement\u003c\/li\u003e\u003c\/ul\u003e\u003cul\u003e\u003cli\u003eThe Post-COVID Experience\u003c\/li\u003e\u003c\/ul\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eFeatures include: \u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cul\u003e\n\u003cli\u003eWays a museum visit can be enhanced through the research and application of various for-profit models of guest experience\u003c\/li\u003e\n\u003cli\u003eHighlights, experiences and case studies from current museum practitioners\u003c\/li\u003e\n\u003c\/ul\u003e\u003cul\u003e\u003cli\u003eNew and updated experience resources for museum staff \u003c\/li\u003e\u003c\/ul\u003e\u003cul\u003e\u003cli\u003eThe Making the Museum Experience Questionnaire\u003c\/li\u003e\u003c\/ul\u003e\u003cp\u003eMuseum experience professionals have the incredible opportunity to serve visitors and present a place where they feel welcome, safe and inspired. Our institutions are more than just a place of learning, and greater than a repository of things. They are also community gathering places, and a place to belong.This book offers real-life stories and tested step-by-step strategies to spark ideas on how to secure visitor affection at one's own museum. \u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Andrea Gallagher Nalls\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 1538146622\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9781538146620\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e American Alliance of Museums\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 09\/18\/2021\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 136\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Hardcover\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.78lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 9.00h x 6.00w x 0.38d","brand":"Andrea Gallagher Nalls","offers":[{"title":"Hardcover","offer_id":44127683248383,"sku":"9781538146620","price":90.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_1017b0de-2e89-43ce-ac6c-626696ac1e2a.jpg?v=1687454638","url":"https:\/\/www.whiterainbookhouse.com\/products\/come-stay-learn-play-andrea-gallagher-nalls-9781538146620","provider":"WR Book House","version":"1.0","type":"link"}