{"product_id":"conflict-and-hostility-in-hotels-conrad-lashley-9781032427331","title":"Conflict and Hostility in Hotels, Restaurants, and Bars","description":"\u003cp\u003eThis book critically explores conflict and hostility in a range of hospitality settings and from a broad stakeholder perspective.\u003c\/p\u003e\u003cp\u003eThe provision of accommodation, food, and drink in commercial settings has conflict at its core because the commercial transaction between hosts and guests can result in a clash of expectations between the server and served. These service encounters involve stakeholders other than immediate personnel and their clients; owners, managers, local communities, and regulatory and licensing authorities also have concerns about the hotels, restaurants, and bars in their midst. The book recognises that these different stakeholders frequently have common interests but are also in conflict as their needs and goals compete with others. By reviewing these multi-agenda perspectives, the contributors offer new insights into topics such as conflict theory within the hospitality industry, human trafficking, employee conflict, dysfunctional leadership, tall poppy syndrome, and the impacts of over-tourism on host communities.\u003c\/p\u003e\u003cp\u003eWritten by leading international academics, this significant volume will be of interest to students, researchers, and academics interested in critical hospitality studies, sociology, and business, as well as anthropology and culture studies.\u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Conrad Lashley\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 1032427337\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9781032427331\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Routledge\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 10\/27\/2025\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 210\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.72lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 9.21h x 6.14w x 0.48d","brand":"Conrad Lashley","offers":[{"title":"Paperback","offer_id":48154170458367,"sku":"9781032427331","price":56.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_a62d5a91-64ce-4782-8293-09a8cc9f5bfb.jpg?v=1770788367","url":"https:\/\/www.whiterainbookhouse.com\/products\/conflict-and-hostility-in-hotels-conrad-lashley-9781032427331","provider":"WR Book House","version":"1.0","type":"link"}