{"product_id":"conflict-resolution-and-communication-skills-davina-gregory-9798284950388","title":"Conflict Resolution and Communication Skills for Security Officers: A practical handbook on de-escalation, customer service, and handling difficult si","description":"\u003cp\u003eUnlock the true power behind the badge with \u003cb\u003eConflict Resolution and Communication Skills for Security Officers\u003c\/b\u003e-the essential handbook for every security professional. More than a guide to rules, this book is your practical, inspiring companion for mastering de-escalation, customer service, and handling tough situations.\u003c\/p\u003e\u003cp\u003e\u003cb\u003eInside, you'll discover how to: \u003c\/b\u003e\u003c\/p\u003e\u003cul\u003e\n\u003cli\u003e\u003cp\u003eCalm tense moments with empathy and confidence\u003c\/p\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cp\u003eCommunicate clearly in emergencies and daily routines\u003c\/p\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cp\u003eTurn challenges into opportunities and complaints into compliments\u003c\/p\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cp\u003eBuild trust, foster respect, and create safer environments\u003c\/p\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cp\u003eWork seamlessly with teams and keep growing through real-world practice\u003c\/p\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003eNo matter if you're new to the field or have years of experience, this book will guide you to lead with confidence, serve with purpose, and create a meaningful impact. If you want to be the calm in the storm and the ambassador of safety, this is the handbook you'll turn to shift after shift.\u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Davina Gregory\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9798284950388\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Independently Published\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 05\/27\/2025\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 64\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.22lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 9.00h x 6.00w x 0.13d","brand":"Davina Gregory","offers":[{"title":"Paperback","offer_id":48852471251199,"sku":"9798284950388","price":9.99,"currency_code":"USD","in_stock":true}],"url":"https:\/\/www.whiterainbookhouse.com\/products\/conflict-resolution-and-communication-skills-davina-gregory-9798284950388","provider":"WR Book House","version":"1.0","type":"link"}