{"product_id":"confronting-mistakes-j-hagen-9781137276179","title":"Confronting Mistakes: Lessons from the Aviation Industry When Dealing with Error","description":"Mistakes are unavoidable. Yet in most organizations, they are rarely thoroughly examined. An exception is the high-risk aviation industry, where experts have established an open and democratic culture for dealing with error. \u003cbr\u003eConfronting Mistakes draws on this expertise to initiate a new framework for active error management relevant to wider industry. By analyzing dramatic aviation accidents, Jan Hagen presents a new approach to error management in business to reveal how diagnostic, error-permissive behaviour is the first step towards turning mistakes into learning opportunities.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e J. Hagen\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 1137276177\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9781137276179\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Palgrave MacMillan\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 08\/08\/2013\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 191\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Hardcover\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 1.05lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 9.20h x 6.10w x 0.90d","brand":"J. Hagen","offers":[{"title":"Hardcover","offer_id":44063742722303,"sku":"9781137276179","price":69.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_8620a8d1-fe5d-4dc0-a153-e7e97d1e6f62.jpg?v=1685391380","url":"https:\/\/www.whiterainbookhouse.com\/products\/confronting-mistakes-j-hagen-9781137276179","provider":"WR Book House","version":"1.0","type":"link"}