{"product_id":"consumer-management-in-the-internet-joshua-sperber-9781498592239","title":"Consumer Management in the Internet Age: How Customers Became Managers in the Modern Workplace","description":"Consumer Management in the Internet Age: How Customers Became Managers in the Modern Workplace analyzes online consumer management, a practice in which customers monitor, report on, and--sometimes unwittingly--discipline workers through writing and posting online reviews. Based on case studies of the websites Yelp and Rate My Professors (RMP), Joshua Sperber analyzes how online reviewing, a popular contemporary hobby, tells us much about the collapse of the barriers separating work and leisure as well as our need for collective purpose and community wherever we can find it. This book explores the economic implications of online reviews, as reviews provide both valuable free content for websites and surveillance of, respectively, restaurant servers and college instructors.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Joshua Sperber\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 1498592236\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9781498592239\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Lexington Books\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 07\/02\/2021\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 154\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.49lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 9.00h x 6.00w x 0.34d","brand":"Joshua Sperber","offers":[{"title":"Paperback","offer_id":43991048913151,"sku":"9781498592239","price":41.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_8e0349c8-52cf-430e-bc60-4633f84fee73.jpg?v=1683308148","url":"https:\/\/www.whiterainbookhouse.com\/products\/consumer-management-in-the-internet-joshua-sperber-9781498592239","provider":"WR Book House","version":"1.0","type":"link"}