{"product_id":"contact-center-management-jan-smets-9789401454100","title":"Contact Center Management: From Complaint Department to Value Center","description":"Contact Center Management is an investigation into the stereotypes surrounding the sector. As it steers clear of hollowed-out theory and vague slogans, it offers a grounded approach to the creation of value for your company as well as for any client.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Jan Smets\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 9401454108\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9789401454100\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Lannoo Publishers\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 02\/18\/2019\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 286\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 1.45lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 9.40h x 6.60w x 0.80d","brand":"Jan Smets","offers":[{"title":"Paperback","offer_id":45477268488447,"sku":"9789401454100","price":34.95,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_26e967f3-64cb-4850-bbf2-baa8eed7e4c2.jpg?v=1715919527","url":"https:\/\/www.whiterainbookhouse.com\/products\/contact-center-management-jan-smets-9789401454100","provider":"WR Book House","version":"1.0","type":"link"}