{"product_id":"conversation-transformation-anita-simon-9780071769969","title":"Conversation Transformation: Recognize and Overcome the 6 Most Destructive Communication Patterns","description":"One of the \u003ci\u003eNew York Post\u003c\/i\u003e's Top 10 Best Career Books of 2012\u003cp\u003e\u003cb\u003eRepair communication breakdowns on the spot and drive positive results in every conversation \u003c\/b\u003e\u003c\/p\u003e\u003cp\u003eFailed conversations can take a heavy toll on our professional and personal lives, threatening to damage relationships, erode trust, and make it impossible to resolve conflicts, reach decisions, or achieve mutual understanding.\u003c\/p\u003e\u003cp\u003e\u003ci\u003eConversation Transformation\u003c\/i\u003e gives you practical guidelines for managing the six most common (and aggravating) conversation killers: yes-buts, mind-reads, negative predictions, leading questions, complaining, and verbal attacks. Each skill-building chapter guides you through a three-step process for replacing unconstructive habits with more effective responses: \u003c\/p\u003e\u003cp\u003e\u003cb\u003eAWARENESS\u003c\/b\u003e\u003cbr\u003eLearn to recognize an ineffective communication pattern the instant it occurs\u003c\/p\u003e\u003cp\u003e\u003cb\u003eACTION\u003c\/b\u003e\u003cbr\u003eUse specific new strategies to turn the conversation in a better direction\u003c\/p\u003e\u003cp\u003e\u003cb\u003ePRACTICE\u003c\/b\u003e\u003cbr\u003eEngage in repeated, structured practice to turn those actions into new habits\u003c\/p\u003e\u003cp\u003e\u003cb\u003ePraise for \u003ci\u003eConversation Transformation\u003c\/i\u003e: \u003c\/b\u003e\u003c\/p\u003e\u003cp\u003e\"Devastatingly insightful . . . provides the practical coaching you need to change old habits and transform your interactions.\"\u003cbr\u003e\u003cb\u003e--SHEILA HEEN and DOUGLAS STONE, bestselling authors of \u003ci\u003eDifficult Conversations\u003c\/i\u003e\u003c\/b\u003e\u003c\/p\u003e\u003cp\u003e\"An invaluable resource . . . filled with simple tools and fixes to improve communication skills, exactly the skills that can make us all more effective in politics, business, and life.\"\u003cbr\u003e\u003cb\u003e--SENATOR JOHN F. KERRY\u003c\/b\u003e\u003c\/p\u003e\u003cp\u003e\"Practical, inspiring, and powerful. You will never look at your conversations the same way again.\"\u003cbr\u003e\u003cb\u003e--SUZANNE BATES, bestselling author of \u003ci\u003eSpeak Like a CEO\u003c\/i\u003e and \u003ci\u003eDiscover Your CEO Brand\u003c\/i\u003e\u003c\/b\u003e\u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Ben Benjamin, Amy Yeager, Anita Simon\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 007176996X\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9780071769969\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e McGraw-Hill Companies\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 02\/28\/2012\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 256\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.70lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 8.90h x 5.80w x 0.90d","brand":"Ben Benjamin","offers":[{"title":"Paperback","offer_id":43994809368831,"sku":"9780071769969","price":24.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_29c0e449-526e-4e73-97d3-7dabde16f619.jpg?v=1683332304","url":"https:\/\/www.whiterainbookhouse.com\/products\/conversation-transformation-anita-simon-9780071769969","provider":"WR Book House","version":"1.0","type":"link"}