{"product_id":"cost-to-serve-analytics-j-e-mcnish-9781068623400","title":"Cost to Serve Analytics: Strategise for success: A practical roadmap for customer service efficiency","description":"\u003cp\u003e\"Cost to Serve Analytics: Strategise for Success\" offers a comprehensive guide to uncovering the true cost of delivering each service. This book serves as a roadmap, equipping managers with essential tools, considerations, and guidance to tailor a repeatable approach to existing data infrastructures. Whether you're a seasoned professional or new to the topic, it is the go-to resource for senior leaders to steer the process in-house and for project managers to execute it effectively.\u003c\/p\u003e\u003cp\u003e\u003cbr\u003e\u003c\/p\u003eCost to serve analytics addresses the critical need to reduce costs and enhance value by quantifying the expenses associated with delivering services to customers. It provides leaders with a deeper insight into cost components and how these might be leveraged to elevate the customer experience, propel strategic advancement, and optimise operational effectiveness.\u003cp\u003eWhat this book will help you to accomplish\u003c\/p\u003e\u003cp\u003eUnderstand the costs associated with delivering each service, compare them with similar offerings, and encourage increased collaboration with the supply chain.\u003c\/p\u003e\u003cp\u003eIdentify hidden costs, quantify and address waste within operational processes and across organisational units.\u003c\/p\u003e\u003cp\u003eDesign programme and project tools, along with guidance, to integrate cost-to-serve considerations into every change initiative.\u003c\/p\u003e\u003cp\u003eEquip managers with tools to make informed strategic decisions and steer savings initiatives that focus on efficiency without sacrificing value or capability.\u003c\/p\u003e\u003cp\u003eShed light on the potential cost benefits of forward-looking strategies, such as the implementation of artificial intelligence or investments in customer research and experience design.\u003c\/p\u003e\u003cp\u003eCalculate the impact on the cost-to-serve and customer satisfaction levels from minimising the need for customers to make contact for reassurance and clarification purposes.\u003c\/p\u003e\u003cp\u003eReplace reactive kneejerk cost cutting decisions with cyclical planned savings targets.\u003c\/p\u003e\u003cp\u003eEmploy a balanced scorecard approach to gauge progress toward strategic objectives and prioritise services where changes will result in the most significant resource savings.\u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e J. E. McNish\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 1068623403\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9781068623400\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Aston Campbell Associates\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 06\/22\/2024\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 110\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.83lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 11.69h x 8.27w x 0.30d","brand":"J. E. McNish","offers":[{"title":"Paperback","offer_id":47072071254271,"sku":"9781068623400","price":25.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_24a0b892-fc77-4a5a-8d39-3ad82624764d.jpg?v=1753415715","url":"https:\/\/www.whiterainbookhouse.com\/products\/cost-to-serve-analytics-j-e-mcnish-9781068623400","provider":"WR Book House","version":"1.0","type":"link"}