{"product_id":"customer-centric-knowledge-management-minwir-al-shammari-9781613500897","title":"Customer-Centric Knowledge Management: Concepts and Applications","description":"Customer-Centric Knowledge Management (CCKM) is needed in order to build good customer relations and to maintain customer satisfaction and loyalty. It includes the management of processes and techniques used to collect information regarding customers' needs, wants, and expectations for the development of new and\/or improved products and services. Customer-Centric Knowledge Management: Concepts and Applications is a comprehensive collection addressing managerial and technical aspects of customer-centric knowledge implementation. It seeks to expand the literature and business practices and contributes to the dynamic and emerging fields of organizational knowledge management, customer relationship management, and information and communication technologies (ICTs).\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Minwir Al-Shammari\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 1613500890\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9781613500897\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Information Science Reference\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 08\/31\/2011\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 332\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Hardcover\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 2.32lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 11.00h x 8.50w x 0.75d\u003cbr\u003e\u003cbr\u003e\u003cb\u003eReview Citation(s): \u003c\/b\u003e\u003cbr\u003e\u003ci\u003eReference and Research Bk News\u003c\/i\u003e 12\/01\/2011 pg. 80","brand":"Minwir Al-Shammari","offers":[{"title":"Hardcover","offer_id":48439838703871,"sku":"9781613500897","price":175.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_6bff6ab7-f097-4678-9c39-b666c7e10952.jpg?v=1777179512","url":"https:\/\/www.whiterainbookhouse.com\/products\/customer-centric-knowledge-management-minwir-al-shammari-9781613500897","provider":"WR Book House","version":"1.0","type":"link"}