{"product_id":"customer-centricity-gareth-evans-9781540334268","title":"Customer Centricity: Why It Is Critical to Your Business and How to Measure It","description":"Customer Centricity enables product and services to be built around the needs and wants of the customer. It is critical for delivering the enhanced customer experience needed to develop customer relationships. This book provides a Customer Centricity framework and scorecard for you to evaluate how customer centric your business is, and a guide for building a customer centric organisation.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Gareth Evans\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 1540334260\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9781540334268\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Createspace Independent Publishing Platform\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 11\/10\/2016\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 352\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 1.04lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 9.02h x 5.98w x 0.73d","brand":"Gareth Evans","offers":[{"title":"Paperback","offer_id":43938221752575,"sku":"9781540334268","price":12.68,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/products\/img_4c59ae80-a85f-48d2-8f59-c3b2e40330a8.jpg?v=1681434450","url":"https:\/\/www.whiterainbookhouse.com\/products\/customer-centricity-gareth-evans-9781540334268","provider":"WR Book House","version":"1.0","type":"link"}