{"product_id":"customer-escalation-management-handbook-marci-reynolds-9798633319231","title":"Customer Escalation Management Handbook: Prevent and manage escalations. Achieve the best outcomes for your customers, employees and business.","description":"\u003cp\u003eIf you lead a customer facing organization, then you also handle and resolve customer escalations. Escalations take up a significant amount of time, and can have a lasting impact on customer satisfaction, loyalty and spending.\u003c\/p\u003e\u003cp\u003eThis 65 page handbook will help you prevent and manage customer escalations. It covers escalation process best practices around people, process and communication. Chapters: \u003c\/p\u003e\u003col\u003e\n\u003cli\u003eEscalation process best practices\u003c\/li\u003e\n\u003cli\u003eHow to prevent escalations\u003c\/li\u003e\n\u003cli\u003eHow and when call center agents should transfer an escalation call\u003c\/li\u003e\n\u003cli\u003eApproaches to understand why customers escalate\u003c\/li\u003e\n\u003cli\u003eHow to train and empower your team members\u003c\/li\u003e\n\u003cli\u003eKey phrases and scripting for effectively handling escalation conversations\u003c\/li\u003e\n\u003cli\u003eWhy escalations can be a good thing\u003c\/li\u003e\n\u003cli\u003eHow to keep your boss and the C Levels happy\u003c\/li\u003e\n\u003cli\u003eThe importance of follow up\u003c\/li\u003e\n\u003c\/ol\u003e\u003cp\u003eThis book includes just what leaders need to prevent and manage complaints and customer escalations. It will help you achieve the best outcomes for customers, employees and your business.\u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Marci Reynolds\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9798633319231\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Independently Published\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 03\/28\/2019\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 68\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.23lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 9.00h x 6.00w x 0.14d","brand":"Marci Reynolds","offers":[{"title":"Paperback","offer_id":48588275417343,"sku":"9798633319231","price":9.95,"currency_code":"USD","in_stock":true}],"url":"https:\/\/www.whiterainbookhouse.com\/products\/customer-escalation-management-handbook-marci-reynolds-9798633319231","provider":"WR Book House","version":"1.0","type":"link"}